Cincinnati Airport Pulls AI Sign Language Announcements After ADA Complaint
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Cincinnati/Northern Kentucky International Airport removed its Signapse-powered AI American Sign Language signer from terminal train screens after Novara Consulting Group filed a single ADA complaint on 12 October; the removal came fourteen days later. The airport says the announcements will return only after a successful accuracy review that is intended to include Deaf ASL users, and that it has sent the complaint and a statement of activity to the FAA, which will process the matter as an ADA complaint rather than under Title VI. The complaint followed two recordings in which the signed announcement disagreed with on-screen text about train time and destination. The airport said it is reviewing input and connectivity accuracy. The vendor did not answer what input drives the signed clips, and a Kentucky open records request for the contract was declined on residency grounds.
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- Hacker News · AIOne ADA complaint led Cincinnati/Northern Kentucky International Airport to remove its AI sign language announcements from train screens
Novara Consulting Group filed a single ADA complaint against Cincinnati/Northern Kentucky International Airport on 12 October, and fourteen days later the airport removed its Signapse-powered AI ASL signer from terminal train screens pending a review that will include Deaf ASL users. The complaint followed two recordings in which the signed announcement disagreed with the on-screen text about train time and destination, and the airport said it is reviewing input and connectivity accuracy and has referred the matter to the FAA. The vendor did not answer what input drives the signed clips, and a Kentucky open records request for the contract was declined on residency grounds.
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