One ADA complaint led Cincinnati/Northern Kentucky International Airport to remove its AI sign language announcements from train screens

Novara Consulting Group filed a single ADA complaint against Cincinnati/Northern Kentucky International Airport on 12 October, and fourteen days later the airport removed its Signapse-powered AI ASL signer from terminal train screens pending a review that will include Deaf ASL users. The complaint followed two recordings in which the signed announcement disagreed with the on-screen text about train time and destination, and the airport said it is reviewing input and connectivity accuracy and has referred the matter to the FAA. The vendor did not answer what input drives the signed clips, and a Kentucky open records request for the contract was declined on residency grounds.