How AI Call Centers Are Changing Customer Support

AI call centers are reshaping customer support by resolving routine calls in seconds instead of long waits, as in the example of an outage query handled in 30 seconds. Gartner estimates about 25% of customer service interactions will involve AI by 2027, up from 2% in 2022, a market worth $15-20 billion by 2027-2028 at roughly 25-30% CAGR. The article covers traditional call center pain points such as slow response times, peak-hour surges and limited hours, and how AI automation addresses them.