How Acuity Health Uses LiveKit Voice Agents to Automate Patient Access

Acuity Health rebuilt its patient-access voice agents on LiveKit after a low-code platform proved too rigid and opaque, and now 80% of calls are fully contained by AI agents. Agents run on LiveKit Inference with the Gemma 4 31B model, most bookings finish in under a minute, and 81% of booking calls end with a "thank you." LiveKit Simulations tests each change against patient profiles before release, and one prompt review cut roughly 24% of words while still passing the same scenarios.