How Natera built SWARM, an agentic AI system for lab ops on Amazon Bedrock AgentCore

Natera built SWARM, an agentic AI system for lab operations, on Amazon Bedrock AgentCore, cutting first response time by about 130x and automating 96.2 percent of support tickets. The system pairs a swarm-agent that drafts diagnostic reports before engineers open a ticket with a swarm-hive for real-time engineer interaction, both sharing one skill library. It addresses over 65 daily Jira tickets across three queues that previously averaged 17.4 hours for first response.