How to Choose a Conversational AI Platform for Enterprise Development

A vendor-neutral guide lays out five criteria for picking a conversational AI platform for enterprise voice agents: developer control, model choice and fallbacks, testing and observability, the full agent lifecycle, and compliance at scale. It cites a Zapier survey of 542 US C-level executives in which 81% worried about depending on a specific AI vendor and only 6% could drop their primary vendor without disruption. The guide argues latency and orchestration matter more than feature lists, noting AssemblyAI's finding that delays past 500–700 ms feel unnatural.