Vapi launches CX toolkit for building and improving customer-service voice agents

Vapi launched Vapi for CX, a toolkit for building, deploying, observing and optimizing customer-experience voice agents. It combines a natural-language Composer for CX teams with the same config object reachable through API, CLI and an MCP server, plus evals, versioning, fallback plans, call scorecards and weekly latency, cost and quality data across transcribers, models and voices. Vapi says Amazon Ring runs 100% of its inbound volume on the platform after evaluating more than 40 vendors, and that Kavak builds new agent versions in about five minutes with NPS up 20 points.